Terms of service

1. OVERVIEW This website is operated by True North GmbH, under the brand Union. Throughout the site, the terms "Union," "we," "us," and "our" refer to the brand Union and its operator, True North GmbH (CHE-361.004.419), located at Zugerstrasse 47, 6318 Walchwil, Switzerland.

Union offers this website — including all information, tools, and services — to you, the user, conditional upon your acceptance of these Terms of Service. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms.

If you do not agree with any part of the terms, you may not access the website or use our services. These Terms also include any additional policies or notices referenced here or accessible via hyperlink.

2. OUR PLATFORM Our store runs on Shopify Inc., which provides the technology that powers our e-commerce platform. Any new features or tools added to the site will also fall under these Terms. The most recent version of the Terms will always be available on this page. Union reserves the right to update them at any time.

3. USING OUR SITE By using this site, you confirm that you're at least the legal age of majority in your region. You agree not to use our site for any illegal or unauthorized purpose, and that you won’t violate any laws in your jurisdiction (including copyright laws).

4. PRODUCTS & SERVICES All product descriptions and prices are subject to change without notice. We may limit the sales of products to specific countries or regions, and quantities may be limited. Colors and visuals shown on-screen may differ from real-life product appearance.

5. ACCURACY OF BILLING & ACCOUNT INFO You agree to provide accurate and up-to-date info during checkout. We reserve the right to refuse or cancel orders at our discretion, particularly those that seem to be placed by resellers or fraudulent users.

6. RETURNS & REFUNDS Returns are accepted within 14 days from delivery date. Items must be unused and in original condition. See our full Returns & Refunds Policy here: [Link to Returns Page]

7. SHIPPING & DELIVERY We ship within Switzerland and selected EU countries. Shipping timelines, rates, and regions are detailed here: [Link to Shipping Policy]. Union is not responsible for delays caused by customs or local carriers.

8. PRIVACY We care about your data. Please review how we handle your information in our Privacy Policy: [Link to Privacy Policy]

9. OPTIONAL TOOLS & THIRD PARTIES We may offer tools or services provided by third parties. Use of these is entirely at your own risk, and Union is not liable for any issues arising from them. We may also link to third-party sites — we do not endorse them and are not responsible for their content.

10. FEEDBACK & COMMENTS If you send us ideas, suggestions, or creative concepts (with or without a request from us), you agree that we may use them freely, with no obligation to keep them confidential or compensate you.

11. PROHIBITED USES You may not use this site to:

  • Break any laws

  • Infringe upon intellectual property

  • Upload or spread malware

  • Harass or harm others

  • Mislead, impersonate, or falsify information

We reserve the right to terminate your use of the Service if these terms are violated.

12. CHANGES TO OUR SERVICE We may change, update, or discontinue any part of our service without notice. Prices may also change at any time. We are not liable for these changes.

13. WARRANTIES & LIABILITY Union provides its services and products "as is" and "as available." We do not guarantee that our site or services will be uninterrupted, timely, or error-free. We are not liable for any damages or losses that may arise from using our site or products.

14. INDEMNIFICATION You agree to indemnify and hold harmless Union (True North GmbH) and its team from any claims or demands due to your breach of these Terms or your violation of any law or rights of a third party.

15. TERMINATION These Terms remain in effect until terminated by either you or us. If you violate any of the Terms, we may terminate or suspend your access without notice.

16. ENTIRE AGREEMENT These Terms, along with our linked policies, represent the entire agreement between you and Union regarding your use of the site and services.

17. GOVERNING LAW These Terms are governed by and interpreted according to the laws of Switzerland.

18. QUESTIONS OR CONTACT If you have any questions about these Terms, contact us at:

Union / True North GmbH
Zugerstrasse 47
6318 Walchwil, Switzerland
CHE-361.004.419
unioncrew@uniondsgn.com