HOW SHIPPING WORKS

we ship worldwide with DHL for EU and international orders, and Swiss Post within Switzerland. orders placed before 12:00 (noon) are usually shipped the same day. once your order ships, you will receive a tracking link by email.

all orders are packed and shipped from our EU warehouse in Germany. delivery times are estimates and can vary with season, weather, holidays or customs.

Delivery times

Switzerland: 3 working days

European Union: 2 to 5 working days

International (UK, Australia, New Zealand, Canada): 5 to 14 working days

SHIPPING COSTS. calculated at checkout based on your location and order size.

CUSTOMS & IMPORT DUTIES. for international orders, customs or import duties may apply once the shipment reaches your country. these charges are not covered by union.dsgn and are the responsibility of the customer.

WHERE WE SHIP. we currently ship across Europe, plus the UK, Australia, New Zealand and Canada. you can see the full list of countries at checkout.

QUESTIONS? reach out anytime at unioncrew@uniondsgn.com and we are happy to help.

HOW RETURNS WORK

changed your mind? bought the wrong size? no worries, you've got 30 days to return it. send us an email at unioncrew@uniondsgn.com with:

1) the product(s) you'd like to return

2) the full name used for the order

3) your order number

4) the email address used at checkout

5) the reason for return (help us improve)

we'll send you a return label and take it from there.

EXCHANGES. want a different size or colour? simply place a new order for the item you want, and request a return for the original. that way your size or colour won't sell out while we process the return.

RETURN REQUIREMENTS. to keep union.dsgn as sustainable as possible, returned items need to be:

 - unused, unworn and unwashed

- with original hangtags and packaging

- accompanied by proof of purchase

- requested within 30 days of receiving your order

REFUNDS. once we've received and checked your return, we'll process your refund within 10 business days, to the same payment method you used. you'll get an email confirmation once it's done. please note that the return shipping cost is deducted from your refund.

EXECPTIONS. we can't accept returns or exchanges for items marked sale or special promotional prices and products.

NEED HELP?  reach out anytime at unioncrew@uniondsgn.com and we are happy to help.