We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return, please fill out the RETURNS FORM.
NOTE. Before you start the returns process, please ensure you have the following to hand:
- Order number.
- Delivery name.
- Email address where the order confirmation was sent to.
- Product(s) you wish to return/exchange
- Reason for return.
REFUNDS.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we'll give you a full refund within 14 days. It will be sent the same way you paid for the order, but please note that it won't cover the original shipping cost.
NON-RETURNABLE ITEMS.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
