How to start a return.
You have 30 days from the day you receive your order to request a return. To start, simply:
1. Log in to your customer account at https://account.uniondsgn.com
2. or email us at unioncrew@uniondsgn.com
Once approved, you’ll receive all the info and return instructions by email. Please don’t send anything back before we confirm your return.
What we accept.
To qualify for a return or exchange, your item must:
- Be unused, unworn, and unwashed
- Have all original hangtags and packaging intact
- Include proof of purchase
If your return doesn’t meet these conditions, we might not be able to accept it. Before you start the returns process, please ensure you have the following to hand:
- Order number.
- Delivery name.
- Email address where the order confirmation was sent to.
- Product(s) you wish to return.
- Reason for return.
Refunds.
Once we receive and check your returned item, we’ll process your refund within 10 business days.
Refunds are made to your original payment method.
Please note:
- The cost of return shipping will be deducted from your refund.
- You’ll get an email confirmation once your refund has been issued.
Exchanges.
Want a different size or color?
The easiest way is to place a new order for the item you want and return the original. That way, your size won’t sell out while your return is on the way.
Final sale & exceptions.
We can’t accept returns or exchanges for:
- Items marked Final Sale
- Gift cards
- Customized or special-order products
Need help?
Got a question, issue, or just want to say hi?
Reach out to us at unioncrew@uniondsgn.com - we’re here to help.
