Changed your mind? Bought the wrong size? No worries, we've got you.
How does it work?
It’s simple, send us an email on unioncrew@uniondsgn.com and include the following:
- The product(s) you’d like to return
- Full name used for the order
- Order number
- Email address used at checkout
- Reason for return (helps us improve ♥️)
Once you email us, we’ll help you with a return label.
Exchanges.
Want a different size or colour?
Simply place a new order for the item you want and request a return for the original.
This way your size or colour won’t sell out while we process your return.
Return requirements.
To keep Union as sustainable as possible, returned products must be:
- Unused, unworn and unwashed
- With original hangtags and packaging
- Accompanied by proof of purchase
- Requested within 30 days of receiving your order
Refunds.
Once we have received and checked your returned item(s), we’ll process your refund within 10 business days. You’ll receive your refund through the same payment method you have bought your product and will receive an email confirmation, once your refund has been issued.
Please note: The shipping costs of the return will be deducted from your refund.
Final sale & exceptions.
We can’t accept returns or exchanges for:
- Items marked Final Sale
- Gift cards
- Customized or special-order products
Need help?
Do you have a question about returns, orders, anything - we’ve got your back.
Reach out to us through our contact form.
