Products & fit.
What kind of fit do Union products have?
All our outerwear and streetwear pieces have a straight cut, oversized, unisex fit, designed for movement, layering, and everyday comfort.
Want it roomier? Stick to your regular size.
Want a closer fit? Size down.
How do I know which size to choose?
Check out our SIZE GUIDE on each product page. We recommend measuring a similar item you already own and comparing it to our garment measurements.
Are Union products unisex?
Yes, all Union apparel is designed to fit all genders and expressions. Style it your way.
What materials do you use?
We use high-performance, sustainably sourced materials, such as recycled poly shells, organic cotton fleece, and water-repellent insulations made from recycled fibers. Check each product page for detailed material specs.
Product care.
How should I care for my shell items?
We recommend machine wash cold, no fabric softener, and air dry or tumble dry low. Most outerwear benefits from a fresh DWR treatment after several washes. Full care guides are listed on each product page.
Can I wash my insulated jacket at home?
Yes, all Union insulation jackets are home-washable at 30°C. Avoid dry cleaning, and always follow the care label inside your garment. Full care guides are listed on each product page.
Union Tip: Toss in a couple of clean tennis balls when tumble drying to help fluff the insulation.
How do I care for my Union hoodies and t-shirts?
Our cotton streetwear is made from 100% organic cotton and designed to last. To keep the fit and fabric quality fresh:
- Wash cold (30°C) with similar colors.
- Turn inside out to protect prints and color.
- Hang dry or tumble dry low.
- Avoid bleach and fabric softeners.
- Iron inside out if needed (but skip the logos).
Union Tip: Air drying saves energy and helps your gear last longer.
Returns & Refunds.
Can I return or exchange my order?
Yes, we offer returns and exchanges on unworn, unwashed items within 14 days of delivery. For more info, visit our Returns & Refunds page.
To avoid returns, we highly recommend using our Size Guides available at each product page, especially if your purchasing Union products for the first time
Do you offer free returns?
We currently do not offer free returns unless there’s a mistake on our side. You’ll find all return instructions included in your package and on our website.
Shipping & orders.
Where do we ship?
We currently ship across Europe, the UK, and selected international countries. If your country isn’t listed at checkout, shoot us a message and we’ll try to help.
How much does shipping cost?
Shipping costs vary by country and will be calculated at checkout. Orders over a certain value may qualify for free shipping. Check our current offer banners or Shipping Info page for details.
When will my order ship?
If the item is in stock, we usually ship within 3-5 business days. If the item is pre-order, you’ll see an estimated ship date clearly listed on the product page and in your order confirmation.
Pre-orders.
How do pre-orders work?
Union runs limited pre-order drops on selected products. This helps us avoid overproduction and reduce waste. When you pre-order, your item is reserved just for you, and will ship as soon as production is complete. You’ll get updates along the way.
Can I change or cancel a pre-order?
Yes, as long as your order hasn’t shipped. Reach out to us through the Contact us Page and we will sort things out.
Other brand related stuff.
Is Union a sustainable brand?
We’re not perfect — but we’re committed. Union uses recycled and organic materials, runs limited drops, and designs gear to last across seasons.
We’re thinking about the future and what we can do better, step by step. It’s a massive challenge, and we’re only starting out, but we’re moving forward with purpose, setting a solid foundation for how a modern business should operate.
We’re consulting with experts and leaders to ensure we’re building for the long term, following regulations, and meeting the expectations of a changing industry.
Where is Union based?
Union is based in Switzerland, with products designed in Europe and Asia.
Can I join the Union crew or become an ambassador?
Yes, we’re building a tight crew of ambassadors, creatives, and explorers.
Click here to apply for the ambassador program, and follow us on instagram to stay up to date on all things Union!